So yesterday I went for a little retail therapy, and the first place I found myself was MAC, I had enough empties to swap for a free lipstick so I spent a few minutes deciding what I wanted and then waited for someone to help me. The three women that were working there all seemed to busy chatting to help me out, not even a glance, or ‘I’ll be with you in a minute’. So I thought rather than stand around, I thought I would go wait at the till, so I couldn’t make it any clearer.
By this point a few other people had come in and the staff had stopped their chatting and gone to help them, they all walked behind the till and still nothing. It was another five minutes before, anyone asked me if I needed any help, and even then I was greeted with the attitude of a wet mop!
If it wasn’t for the fact I wanted to Back 2 MAC I would of left after being ignored the first time. Later I went to John Lewis, and to really test the customer service I went straight to the Chanel counter, where one of the ladies working there was busy but told me, as soon as someone was available they would be over to help. Not even a minute had passed before I was offered help, and I asked to be colour matched and get a sample of the Vitalumiere Aqua foundation. The women who helped me couldn’t have been more helpful, she explained what the foundation would do, and checked what my skin concerns were, what I had been using. She didn’t pressure me to take my current foundation off, or buy anything. She wrote all the details down, told me if I needed another shade to come back and she would be glad to help.
So why the difference in service? I get that Chanel is more expensive, but MAC is still high end, and I don’t expect that the customer service should be non existent!
MAC if your listening (which I doubt you are) it’s all well and good teaching you staff to cover themselves in your products but how about teaching them some manners?!?
Have you had any bad customer service recently? When was the last time you got good service?